Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays. During peak periods, processing may take slightly longer — we'll notify you if there are any delays.
Shipping Rates & Delivery Estimates We offer the following shipping options within the United States:
- Standard Shipping (3–7 business days) — calculated at checkout
- Expedited Shipping (2–3 business days) — calculated at checkout
- Free Standard Shipping on orders over $1
Carriers We ship via USPS, UPS, FedEx, and DHL depending on your location and selected shipping method.
International Shipping We currently ship to select international destinations. International delivery times vary by country (typically 7–21 business days). Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your shipment directly on our website or through the carrier's website.
Lost or Delayed Packages If your package appears lost or significantly delayed, please contact us at [your email] within 30 days of the estimated delivery date. We will work with the carrier to resolve the issue.
Damaged Items If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or refund as appropriate.
Address Accuracy Please ensure your shipping address is correct at checkout. JANLIK is not responsible for orders shipped to an incorrectly provided address.
Contact Us For any shipping-related questions, reach out to us at info@janlik.com or through our contact page.